1 views | Last updated on Apr 17, 2026 tickets
At the top left of the page, you'll see a menu icon. In that menu, all available modules are presented as well as some settings.
Under Settings, account administrators can create web forms for guests and configure e-mail notifications for ticket events. Users and queues can also be managed under Settings. The Queues and Users you see under Settings are the exact same users and queues you see in the main LibraryH3lp admin dashboard. To enable Tickets on a new or existing queue, go to the 'Mailbox & Tickets' tab and select 'Tickets'.
IMPORTANT: When enabling tickets you will want to keep the default queue email address in play. If you have an institutional email address as your queue’s email, you will want to remove it, allowing it to default back to the queue’s default email address. If you don’t want to mess up your current chat queue’s setting OR if you are just testing things out you may opt to add a new queue to be used for ticket support only.