10 views | Last updated on May 28, 2026
If you would like to play around with chat snippets and guest forms but aren’t quite ready to place these on a live web page, there is a way you can create your own personal test page that is hosted on your computer using the simple text editor everyone has whether you’re using Windows or Mac.
Window Users
Notepad is your built-in text editor that comes with every version on Windows. Simply search your apps for “Notepad”. When Notepad opens, it will look like the example below. If there is already a file open, you can head to the File menu > New Tab or New Window.
[insert image]
Mac Users
TextEdit is your built-in text editor which comes with all Mac computers. Just open TextEdit from the Applications folder or Dock. If you're using a newer cloud-enabled version of TextEdit and see a Documents dialog box, click On My Mac near the top left of the dialog box that opens, and New Document near the bottom left to open the editor. Once opened on the Mac desktop, TextEdit will look something like this:
[insert image]
Once you've opened TextEdit, there are some settings you'll want to change to use it as an editor for creating Web pages. The steps for those settings are as follows:
Make sure that the Display HTML files as HTML code instead of formatted text is selected (checked). It may be worded as Ignore rich text commands in HTML files or something along those lines in other TextEdit versions. Also, you may want to set other options as shown in the image below.
[insert image]
Change any other Open and Save settings in your Preferences dialog box to match the settings shown in the image.
Close Preferences (click the red circle in the upper left corner).
Making your chat snippet test page (Windows or Mac)
Open your text editor and paste the chat snippet code you copied from the snippet page of the admin dashboard. When done click File > Save As. When naming your document add .html at the end.
[insert image]
And of course, make a note as where you are saving this document on your computer because we are heading there next to open it.
Next, head to where you saved the document. You will notice that the icon next to the file name will be that of your default web browser. Double click on the document and it will open in your default web browser as an html document. While this document is not a live web page and is only hosted on your computer, the chat snippet will still function as it would on an actual web site.
*Note you cannot successfully use multiple chat snippet codes in the same document because the JavaScript will compete and only one snippet would win.
Make changes through the LibraryH3lp dashboard in the chat snippet
Here is the good part! If you’d like to modify your chat appearance on your test web page, you will make those changes through the chat snippet editor. For example, you can change from a pop-up chat box style to an embedded one, and you can change your offline appearance. You can read more about that here, in our help docs.
Making a test page for your Guest form in Tickets
You can also test guest forms using the same method with one caveat. You will need to place the embed code in between body tags i.e. <body> </body> so it will behave as it would on an actual web page.
<body>
<script defer src="https://libraryh3lp.com/form/ad52877a-0edf-4234-8b9d-218691e49b34.js"></script>
</body>
*Note an actual web site would already have these body tags in place so you would not need to add any when taking the service live. You would only need to paste in the embed code.
Editing your HTML document
To open your HTML document to edit, right click on the name and then choose “Edit in Notepad” (Windows) or “Edit in TextEdit” (Mac) or open your text editor first and pull up the file that way.
1 views | Last updated on Apr 17, 2026 tickets
At the top left of the page, you'll see a menu icon. In that menu, all available modules are presented as well as some settings.
Under Settings, account administrators can create web forms for guests and configure e-mail notifications for ticket events. Users and queues can also be managed under Settings. The Queues and Users you see under Settings are the exact same users and queues you see in the main LibraryH3lp admin dashboard. To enable Tickets on a new or existing queue, go to the 'Mailbox & Tickets' tab and select 'Tickets'.
IMPORTANT: When enabling tickets you will want to keep the default queue email address in play. If you have an institutional email address as your queue’s email, you will want to remove it, allowing it to default back to the queue’s default email address. If you don’t want to mess up your current chat queue’s setting OR if you are just testing things out you may opt to add a new queue to be used for ticket support only.
1 views | Last updated on Sep 09, 2024 tickets
Of course fixing bugs is always important so we want to hear about those but we'd also love to hear your thoughts on how to make things more efficient and understandable.
In particular, the notification templates are currently an area of angst for us. We've been using them ourselves and they can get spammy if lots of triggers are set and we're also especially interested in making the content as clear and useful as possible for both staff and guests.
1 views | Last updated on Apr 08, 2026 subscription
Core refers to our popular chat software which includes unlimited access to Chat, Sharing, Email, and FAQ!
1 views | Last updated on Sep 09, 2024 tickets
When testing you will be playing the part of staff and also guest. Therefore we recommend consistently using a distinct and separate email address for your guest identity. Otherwise, it quickly gets confusing when sorting through updates on a ticket as to who is a staff member and who is the guest.
For example, you might use a personal Gmail or Hotmail email address to play the part of the guest.
Also, you'll want to test in a fully separate web browser from the one you are using for your main, in-production LibraryH3lp account. You can only be signed in as one user in any web browser because of the way authentication cookies. For example, if you are doing your main LibraryH3lp work in Chrome, you might use Edge or Firefox for using your beta testing account.