3 views | Last updated on Apr 08, 2026 tickets
Email Notifications for Staff and Guest
Staff and guests can receive e-mail notifications when there's an update to a ticket.
Staff can receive notifications on any change to a ticket or you can target specific events like ticket creation, ticket assigned, ticket reassigned (to another staff member), ticket transferred (to another queue), ticket updated, tags added to the ticket, internal note (only seen by staff) added, or ticket closed.
Guests can receive notifications on ticket creation, ticket assigned, ticket reassigned, ticket updated, tags added to the ticket, ad hoc email, or ticket closed. The ad hoc email is a ticket update which is only sent to the guest, so it is useful for gathering extra information from the guest, sending custom updates, etc.
Email notifications can be managed under Settings.
Visual Notifications for Staff
If you are working in the Ticket module you will see visual notifications pop-up in the top right corner when new ticket actions are made.
If Desktop Notifications are enabled on your computer, you will have additional visual alerting. This is great for when Tickets are minimized or buried in the background underneath other application windows.